Assertiveness at Work
The purpose of the programme:
Much of the success of an organisation depends on the ability of the leaders – team leaders, foremen/women and managers – to get the workers to accomplish the task.
In order to do this effectively, they need to exercise leadership, stand up for themselves and express their needs, opinions and beliefs in a direct yet respectful manner. Assertiveness at Work helps senior team leaders, foremen/women and junior managers find the balance between being soft on people and hard on results.
Expected outcomes:
- Impact on others in a self-confident manner
- Stand up for their rights without violating the rights of others
- Express their opinions and views in a firm yet respectful manner
- Make themselves heard
- Command attention
- More effectively deal with conflict and confrontation
Content:
- Concepts: Four types of behavior when under pressure
- Mastering assertive communition
- Using the recipe – the ingredients:
- Try to understand the other person’s position/point of view
- Express your concern
- Explain why this is a problem
- Say what you want done about it/explore options with the person
- Knowing when and how to use each of these ingredients
- Applying the principles of assertiveness
- Experimenting with helpful tools and techniques
Additional Info:
- Duration: 2 days
- Minimum per Group: 8 delegates
- Maximum per group: 20 delegates
- Language: Afrikaans & English & Xhosa
The course is also available for in-house presentation.
Also see Assertiveness (Module 5) as part of the Lifeskills programme under Personal Growth/Lifeskills. We strongly advise that one or more of the Lifeskills programmes are attended before doing Assertiveness at Work.
Please contact our offices for more information.
Course dates:
The course is also available for in-house presentation. Please contact our offices for more information.
Assertiveness at Work Information Sheet.pdf